Lesson 2: Observing | School for Civic Design

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Introduction to Civic Design: August Session

Course Welcome

Resources
Schedule of Live Classes
Assignment Cadence

Module 1: Understanding Civic Design

Learning Objectives + Key Terms (0:41)
Lesson 1: For Citizens, By Citizens
Lesson 2: The Risk of Status Quo

Module 2: Identifying Opportunities for Innovation

Learning Objectives + Key Terms (0:46)
Lesson 1: Identifying a Problem (18:08)
Lesson 2: Crafting a Design Question
Lesson 3: Writing a Civic Design Brief

Module 3: Gathering Insights

Learning Objectives + Key Terms (1:03)
Lesson 1: Empathy in Civic Design
Lesson 2: Observing
Lesson 3: Interviewing
Lesson 4: Journey Mapping

Module 4: Designing Solutions

Learning Objectives + Key Terms (0:44)
Lesson 1: Developing User Personas
Lesson 2: The Community Canvas
Lesson 3: Prototyping

Module 5: Testing, Iterating, and Measuring Impact

Learning Objectives + Key Terms
Lesson 1: Testing your Prototype
Lesson 2: Iterating
Lesson 3: Measuring Impact

Module 6: Implementing Solutions with Long Term Impact

Learning Objectives + Key Terms
Lesson 1: Co-Creating with Users
Lesson 2: Assembling a Design Team
Lesson 3: Mapping Delivery

Wrap up

Course recap
Your feedback

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Lesson 2: Observing

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